FAQ

A: The production time takes 14-30 days from receiving the funds to forward the package to the courier. Every our dress we make specially for each client, in accordance with client's measurements and fabric choice.

Our production line works on the “first come, first served” basis. What it means in practice is at the time you order your dress, we would have been working on previous orders. What it also means is that the waiting time may be much shorter. It just all depends on the number of dresses being made at one given time. But don’t worry! We work very hard to make sure your dress is ready for you as quickly as possible♥

A: Yes, sure♥ The color and fabric are optional. You can check our "Palette" section and choose the desirable color and fabric type.

Q: WHAT ABOUT THE CUSTOM DUTIES?

A: We are not responsible for the payment of import duties and taxes on foreign shipments.

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country. In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
We do not know all customs rulles and rates of every country and do not include it into the items price♥

Q: RETURN AND EXCHANGES

A: We try very hard in describing and phographing our products.

Please read the product descriptions carefully and if you have any questions, please contact us before placing your order.

Please note that the resolution and the settings of the monitor may affect the display of the item, the accuracy of the colors can not be guaranteed.

If you are not happy with your purchase, please contact us first and we will do our best to solve this problem.

Attention: Custom items cannot be refunded (therefore all custom sizes, fabric and colors and alterations). Custom items cannot be resold by us and therefore cannot be refunded.

The right to withdraw from a contract concluded off-premises or remotely is not entitled to the Consumer in respect of contracts: in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy individual needs.

Which in this case means, for example: sewing the dress to the customer's individual size, changing the length of the dress, changing the appearance of the dress, changing the appearance of dress elements. e.t.c

Q: DO YOU PROVIDE TRACKING FOR PACKAGES?

A: Yes, we will send an email notification, including tracking information when your package has shipped.

Do you have any shipping questions? If you have any questions about your order, please get in touch with Your Ptashka Couture Customer Service:
Email: support@yourptashka.com